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General Information

© Copyright 2017 by Australasia Fire & Emergency Response College 

RTO No - 45251

ABN - 96 602 205 194

Tel: 07 5343 3058

Email: training@aferc.com.au

9 Tandem Avenue, Warana, Queensland, 4575

Australia

Australasia Fire & Emergency Response College is committed to a refund process which is prompt, accessible and easily understood by students/clients. 

Course cancellation: In the event of a training course being cancelled by Australasia Fire & Emergency Response College all students enrolled in the course will have the option of being transferred to a later course or having a full refund of monies paid.   

Course withdrawal/Did Not Attend – Self funded students, Employer funded students and Organisation on-site based courses:

  • Self funded students, employer funded students or organisational clients who withdraw from a course with more than 7 calendar days notice of course commencement will receive a full refund less a $50.00 application fee.  Refunds will be distributed in the form that fee payment was received i.e. cash, money order, cheque, or credit card.

 

  • Self funded students, employer funded students or organisational clients who withdraw from a course with less than 7 calendar days notice from course commencement will receive a 50% refund of course fees paid.  Refunds will be distributed in the form that fee payment was received i.e. cash, money order, cheque, or credit card.

 

No refund is provided to:

 

  • Self funded students, employer funded students or organisational clients, who have booked into a course and do not attend the course or withdraw from the course following course commencement.

  • Individuals, employees of organisations, or organisations booking on behalf of employees, who formally withdraw from any course/workshop after course commencement.

Full details can be found in our Fees, Charges and Refund Policy  

How to apply for refund

Requests for refund must be made in writing using the applicable form - the Request for Refund (form RfR).

Note: Refunds due to the student will be paid within 2 weeks of receiving written application on the appropriate attached form

Refund Policy

Australasia Fire & Emergency Response College

RTO No. 45251